Contact Us 

Due to high volume of emails, it may take longer for us to respond. 

We aim to respond to all queries within 48 hours. However, should you need a more immediate response please call your local store:

Brighton (Baker Street) - 01273 606868

Hove (Portland Road) - 01273 738016

We're happy to help!

Questions, concerns...? We want to help. Send us a message below

Thanks for contacting us. We'll get back to you as soon as possible.


Have a quick question?
Check our FAQs below for a quick answer


155 - 157 Portland Road,



Email us

Call us

Phone: 01273 738016


Opening hours: 
09:00am - 06:00pm (Mon - Sat)

10:00am - 04:00pm (Sun)

Frequently asked questions

Have questions? We’re here to help

When will my order be despatched?

87% of our orders are despatched same day or next day!

Which couriers do you use?

All Brighton, Hove and Shoreham orders are delivered via our lovely driver Dave. You might even spot his van out and about the local area with his smiling face adorn the black delivery van. Make sure to give him a smile and a wave as he endeavours to deliver all the food, treats and toys for the areas pets.


Any other orders are despatched using DPD, APC or Royal Mail.


If you would like to request a specific courier please make a note of this in the delivery note section during checkout.

What are your opening hours?

We are open 7 days a week!


Here are your local stores details:


Brighton (Baker Street)


Monday - Saturday: 08:30am - 05:45pm

Sunday: 10:00am - 04:00pm


Hove (Portland Road)


Monday - Saturday: 09:00am - 06:00pm

Sunday: 10:00am - 04:00pm

How do I change my account email?

You can change your account email via the 'My Profile' page in your account.

I have a question about a product, who should I speak to? 

Our team share an extensive experience on all the products we sell and are always available in store, over the phone or via email for help and advice.